At ICETRAVEL360 we believe in the strength that comes from unity, embodying trust through the integration of our core values into every action and decision. Our commitment involves genuine care, doing what is right when no one is looking, and fostering a culture that thrives on curiosity, creativity, and drive. We live by a “work hard, play hard” mentality.

What a day looks like for a Travel Advisor:

• Responding to client travel requests for reservations (airline, hotel, rental car, or other modes of transportation) efficiently, courteously, and in a timely manner.
• Actively planning and selling transportation, accommodations, and other travel services to leisure travelers by understanding their needs.
• Supporting all functions related to the booking process, including administrative and accounting tasks necessary to process electronic or other travel documents.
• Ensuring optimum customer service through effective use of computer systems, positive telephone techniques, and maintaining positive customer relationships.
• Operating with a sense of urgency and conveying that to the traveler through actions.
• Maintaining favorable and collaborative working relationships with team members in all departments.
• Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value.

What we love about you:

At least one year of experience working with travel booking sites/tools and Customer Relationship Management programs (experience with Client Base is preferred).

• Strong sales acumen.
• Ability to interact and negotiate effectively.
• Enthusiasm and passion for the travel industry.
• Knowledge of industry codes and practices, as well as an understanding of international travel requirements.
• Ability to work effectively in a team environment.
• Self-motivation with a strong commitment to personal goals, self-development, objectives, and work ethic.
• A good sense of geography and the workings of the travel industry.
• Ability to manage multiple competing priorities while remaining flexible in a changing work environment.
• Customer-focused and service-oriented.
• Effective listening skills with the ability to determine the root cause quickly, check for shared understanding, and address misunderstandings promptly.
• Flexibility to work evening and weekend hours during normal and/or peak travel periods and during emergency travel situations.
• Knowledge and demonstrated proficiency in all Microsoft Office applications.

You might be the perfect fit if you have:

• Work experience as a Travel Coordinator or a similar role.
• You are driven and proactive
• Very good understanding of travel laws and regulations.
• The ability to speak multiple languages is a plus.
• Excellent decision-making skills with the ability to assess multiple options.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office Suite or related software.
• The ability to analyze and solve problems.
• The ability to represent the group of companies and promote its products and services to clients.
• Negotiation skills and the ability to maintain customer relationships.
• Computer skills.
• Organizational and planning skills.
• Communication proficiency – verbal and written; appropriate use of grammar; listening.
• Information gathering and monitoring skills.
• Attention to detail and accuracy.
• Flexibility: The ability to work efficiently and effectively with frequent interruptions.

Additional Details:

Occasional business travel, overnight stays may be required for training events, travel shows, vendor functions, and familiarization visits.

Work Environment:

The work environment characteristics described here represent those encountered by the incumbent while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

If you share our passion for teamwork and our vision to have culture, engagement, and innovation at the heart of all our initiatives, we welcome you to join ICETRAVEL360 and the family of Al Thuraya Holdings.